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At the start of the year, the director of Haven Software Sdn. Bhd. had seen a demonstration by a 360-degree vendor at a trade conference and decided to use the system at the company. Subsequently, the director worked with the consultant to implement the system. Specifically, he sent out a company-wide e-mail stating the reasons for changing to the new system, how the ratings collected using the new system would be linked to bonuses, and the importance of completing the online training course on the system. The consultants provided online rater-training for those who were interested as well as links to documents describing how to observe, assess, and record performance behaviors. After the surveys were made available, individuals were encouraged to contact HR if they had any problems.

QUESTION: Summarize the conditions under which behaviour or a result approach may be best suited for assessing performance.


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