Consider a dental office that has six employees, a receptionist, a dentist, and four hygienists. The transformation process for standard teeth cleaning at the office is as follows in order, due to procedures the dentist only has 5 hours available per day while the other employees have 8 hours per day. (15 points)
|
Task |
Duration in minutes per patient |
Employee |
|
Greet patients and enter into system |
2 |
Receptionist |
|
Escort to dental chair |
1 |
Hygienist |
|
Prepare to clean teeth |
3 |
Hygienist |
|
Clean Teeth |
20 |
Hygienist |
|
Check Gums |
10 |
Hygienist |
|
Check/Redo X-Rays |
5 |
Hygienist |
|
Check teeth, bite and X-Rays |
10 |
Dentist and Hygienist |
|
Escort to front |
1 |
Hygienist |
|
Billing and set new appointments |
5 |
Receptionist |
|
Call upcoming appointments with reminders and rescheduling (this step does not require the patient) |
5 |
Receptionist |
What is the capacity of this process?
What is the bottleneck of this process?
What is the throughput time (flow time)?
What is the flow rate (throughput rate)?
What is the average throughput time (flow time) if the total number of patient both being helped as well as waiting for their turn to be helped is 6?
